Yeading Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Yeading Carpet Cleaners provides professional carpet and related cleaning services. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or organisation booking or receiving the services.
Company means Yeading Carpet Cleaners, the provider of the services.
Services means carpet cleaning and any associated or additional cleaning services offered by the Company from time to time.
Premises means the location where the Services are to be carried out.
Booking means a confirmed request by the Client for the Company to supply Services at an agreed time and date.
2. Scope of Services
The Company provides carpet cleaning and related services to domestic and commercial Clients within its operational service area in the United Kingdom. The precise Services to be supplied will be set out in the Booking confirmation or in any written quotation accepted by the Client.
The Company reserves the right to refuse or discontinue Services where, in its reasonable opinion, the Premises are unsafe, access is unduly restricted, or the nature of the work differs materially from that described at the time of Booking.
3. Booking Process
3.1 Bookings can be requested by the Client by contacting the Company through its accepted communication channels. A Booking is only confirmed once the Company has accepted the request and provided a Booking confirmation.
3.2 The Client must provide accurate details including the Premises address, type and approximate size of areas to be cleaned, type of carpet or flooring, presence of pets and any particular stains or issues. The Company relies on this information to estimate the time, resources and price for the Services.
3.3 Any quotation given by the Company is based on the information supplied by the Client and is an estimate only. The Company reserves the right to revise the quotation on arrival if the Premises or work required differs from that described. If the Client does not accept the revised quotation, the Company may cancel the Booking without further liability, save that the Client may be liable for a reasonable call out charge where appropriate.
3.4 The Client must ensure access to the Premises at the agreed time. Failure to provide access or delays caused by the Client may result in additional charges or cancellation fees.
4. Access, Parking and Utilities
4.1 The Client is responsible for providing safe and adequate access to the Premises, including informing the Company of any parking restrictions, access codes, security procedures or other relevant arrangements in advance.
4.2 Where parking charges or permits are required to gain reasonable access to the Premises, the Client is responsible for these costs. Such costs may be added to the final invoice where agreed.
4.3 The Client must ensure that basic utilities, including electricity and water, are available at the Premises for the duration of the Services. If these utilities are not available and this prevents the Company from carrying out the Services, the Booking may be treated as cancelled by the Client and cancellation charges may apply.
5. Client Responsibilities
5.1 The Client must remove, or clearly identify, any fragile items, valuables, breakables or items of sentimental value prior to the start of the Services. The Company is not responsible for damage to items left in areas to be cleaned which have not been appropriately protected or removed by the Client.
5.2 The Client is responsible for ensuring that any children, pets or other occupants are kept away from the work areas during and immediately after the cleaning process, including while carpets and upholstery are drying.
5.3 The Client must inform the Company of any known risks at the Premises, including but not limited to loose flooring, faulty electrics, damaged carpets, previous water damage, asbestos, hazardous materials or infestations.
6. Prices and Payment Terms
6.1 Unless otherwise stated, all prices quoted by the Company are in pounds sterling and are exclusive of any applicable taxes that may be charged in accordance with UK law.
6.2 The Company may require a deposit or prepayment to secure a Booking. Any such requirement and the amount will be communicated at the time of Booking.
6.3 Payment of the balance is due on completion of the Services or as otherwise specified in the Booking confirmation or invoice. The Company accepts the payment methods notified to the Client at the time of Booking or on the invoice.
6.4 Where payment is not made on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate applicable under UK law, as well as reasonable administration and recovery costs.
6.5 For business Clients, payment terms will be as set out in the invoice or any separate written agreement. Failure to pay within the agreed payment period may result in suspension of further Services until all outstanding sums are settled.
7. Cancellations and Amendments
7.1 The Client may cancel or amend a Booking by giving the Company reasonable notice through its accepted communication channels.
7.2 If the Client cancels a Booking with more than 48 hours notice before the scheduled start time, any deposit paid may, at the Companys discretion, be refunded or applied to a future Booking.
7.3 If the Client cancels a Booking with less than 48 hours but more than 24 hours notice, the Company reserves the right to retain part or all of any deposit paid or to charge a cancellation fee equivalent to a reasonable proportion of the quoted price.
7.4 If the Client cancels a Booking with less than 24 hours notice, or fails to provide access to the Premises at the agreed time, the Company may charge a cancellation fee up to the full value of the Booking to cover the costs of lost work and travel.
7.5 The Company will use reasonable endeavours to attend the Premises at the agreed time and date. However, the Company may cancel or reschedule a Booking in circumstances beyond its control, including but not limited to severe weather, traffic incidents, staff illness, equipment failure or emergencies at other properties. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company is not liable for any indirect loss or expense arising from such cancellation or rescheduling.
8. Service Quality and Results
8.1 The Company will carry out the Services with reasonable skill and care, using methods and products appropriate to professional carpet cleaning and similar work.
8.2 While the Company will use its best efforts to remove stains and odours, it does not guarantee that all stains, marks or odours can be removed. The success of the cleaning process can be affected by the age and type of stain, the fibre and condition of the carpet, prior cleaning agents used and other factors outside the Companys control.
8.3 Any estimated drying times provided are approximate only and can vary depending on ventilation, temperature, humidity, carpet thickness and other conditions at the Premises.
8.4 The Client should inspect the work immediately on completion. If the Client is not satisfied with any aspect of the Services, they must inform the Company promptly, and in any event within 24 hours of completion, so that the Company can reasonably investigate and, where appropriate, take corrective action.
9. Liability and Limitations
9.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be limited or excluded under UK law.
9.2 Subject to clause 9.1, the Companys total liability to the Client arising out of or in connection with the provision of the Services, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall be limited to the total fees paid or payable by the Client to the Company for the specific Booking from which the claim arises.
9.3 The Company is not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, loss or corruption of data, or any other economic loss arising from or in connection with the Services.
9.4 The Company is not responsible for pre-existing damage, wear or defects in carpets, rugs, upholstery or other items. Cleaning may reveal such damage or cause pre-existing weaknesses to become more apparent.
9.5 The Client must notify the Company in writing of any alleged damage or loss as soon as reasonably practicable, and in any event within seven days of completion of the Services. The Client must allow the Company a reasonable opportunity to inspect the alleged damage before any repair or replacement is carried out, except where emergency repairs are reasonably necessary for safety reasons.
9.6 The Company shall not be liable where the Client has failed to follow reasonable aftercare advice, including not walking on damp carpets with outdoor shoes, not placing heavy furniture back before carpets are dry, or not ventilating the area as recommended.
10. Waste Handling and Environmental Compliance
10.1 The Company will handle waste and residues generated during the Services in accordance with applicable UK waste and environmental regulations.
10.2 The Client agrees not to request the Company to dispose of any materials that are classified as hazardous or controlled waste unless specifically agreed in advance and subject to any additional charges and legal requirements.
10.3 Where the Services involve the removal of dry or wet waste from carpets and flooring, such as debris and contaminated water, the Company will use appropriate methods and ensure that any disposal undertaken by the Company complies with current regulations and best practice.
10.4 The Client is responsible for any waste at the Premises that is not directly generated by the Companys activities. The Company is under no obligation to remove or dispose of household or commercial waste outside the scope of the agreed Services.
11. Health and Safety
11.1 The Company is committed to operating in a manner that protects the health and safety of its staff, Clients and others present at the Premises.
11.2 The Company may decline to use certain products, methods or equipment where it reasonably believes that their use would pose an unacceptable risk to health, safety or the environment.
11.3 The Client must cooperate with any reasonable health and safety instructions given by the Companys staff during the provision of the Services.
12. Insurance
12.1 The Company maintains insurance cover appropriate to the nature of its business and the Services it provides. Details of current insurance cover can be made available to the Client on reasonable request.
12.2 The Client is responsible for maintaining their own insurance for the Premises and contents, including any cover for accidental damage or loss not caused by the Companys negligence.
13. Personal Data and Privacy
13.1 The Company will collect and process personal data about Clients in the course of providing the Services. This may include contact details, address information and relevant notes relating to the Premises.
13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will only use Client data for the purposes of providing and managing the Services, handling payments, dealing with enquiries and meeting legal obligations.
14. Amendments to Terms and Conditions
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on the Companys website or otherwise communicated to Clients.
14.2 The version of the Terms and Conditions in force at the time of the Booking will apply to that Booking, unless a change is required by law or regulatory authority.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation including non contractual disputes or claims shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer any of its rights or obligations to another organisation as part of a business transfer or restructuring, provided that this does not adversely affect the Clients rights under these Terms and Conditions.
16.4 These Terms and Conditions, together with any quotation or Booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, statements or representations.
