Yeading Carpet Cleaners Terms and Conditions
These Terms and Conditions apply to all domestic and commercial carpet cleaning services provided by Yeading Carpet Cleaners and any related stain removal, upholstery care, rug cleaning, or fabric treatment supplied as part of a booked appointment. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to set out the rights and responsibilities of both the customer and the service provider in a clear and fair way.
The words “we”, “us” and “our” refer to Yeading Carpet Cleaners. The words “you” and “your” refer to the customer who makes the booking, receives the service, or authorises another person to do so on their behalf. These terms apply whether the booking is made by telephone, email, online form, or any other accepted method. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in force.
These terms are designed for a UK service arrangement and should be understood alongside any quotation, confirmation message, or written agreement issued for a particular job. Nothing in these terms affects your statutory rights as a consumer. Where a service is arranged for business purposes, different legal expectations may apply, although we will still aim to act reasonably and professionally in all cases.
Bookings are accepted subject to availability and to our ability to carry out the work safely and effectively. A booking is normally made after you provide the property address, the type and approximate size of the area to be cleaned, the condition of the carpet or fabric, any known stains or concerns, and your preferred date or time. A quotation may be based on the information provided at the time of booking, and the final price may change if the actual conditions differ materially from the information supplied.
We may ask for photographs, measurements, or additional details before confirming a carpet cleaning appointment. This helps us allocate the correct equipment, cleaning products, and staff. Booking confirmation may be issued in writing or verbally, but the service is only secured once we have accepted the order and, where applicable, received any required deposit or prepayment. We reserve the right to refuse or cancel a booking where access is unsafe, the service requested is outside our scope, or the property conditions present unreasonable risk.
It is your responsibility to ensure that the person making the booking has authority to do so and that the details supplied are accurate. If you are booking on behalf of another person, you must ensure that they are aware of these terms. Any special requests, such as treatment of delicate fibres, heavy soiling, end-of-tenancy timing, or the presence of pets, should be disclosed in advance so that we can decide whether the job is suitable and any additional precautions are required.
Our prices may be fixed, estimated, or calculated by reference to room count, carpet area, condition, treatment type, or time required. Unless agreed otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. We reserve the right to adjust the final charge if the work requested changes on arrival, if the property differs from the description provided, or if extra tasks are carried out at your request. Any such change will be explained before additional work begins where reasonably possible.
Payment terms will be confirmed at the time of booking or at the latest before the service begins. We may require full payment in advance, a deposit, or payment on completion depending on the nature and value of the job. Accepted methods of payment may include bank transfer, card payment, or cash, subject to current business arrangements. If payment is due on completion, it must be made immediately unless we have expressly agreed a different arrangement in writing.
Late payment may result in further action to recover the outstanding amount, including reasonable administrative costs and lawful recovery expenses where permitted. We may suspend future services until any overdue balance has been paid. Any discounts, promotions, or special offers are subject to availability and may be withdrawn at any time before a booking is confirmed. Unless stated otherwise, prices include labour and standard cleaning materials only, and do not include repair work or specialist restoration.
Cancellations and rescheduling requests should be made as soon as possible. If you need to change the appointment, we will try to accommodate a new date subject to availability. Where a cancellation is made with sufficient notice, no charge may apply, but this depends on the circumstances of the booking and any costs already incurred. If a deposit has been taken, the refund position will be set out at the time of booking and may depend on whether we have reserved labour, equipment, or materials specifically for your appointment.
If you cancel at short notice, fail to provide access, or are not ready for the service at the agreed time, we may charge a cancellation fee or retain part of any deposit to cover lost time and administration. This is particularly relevant where a team has already travelled to the property or where a full day has been reserved. Failure to attend or repeated postponements may result in future bookings being declined.
We reserve the right to cancel or postpone a service if circumstances beyond our control make performance impractical or unsafe. Such circumstances may include severe weather, staff illness, equipment failure, power or water supply issues, fire, flooding, or any event amounting to force majeure. In these cases, we will try to offer an alternative appointment. We will not be liable for losses caused by a reasonable cancellation or delay where the cause is outside our control and we have taken reasonable steps to minimise disruption.
Access to the property must be arranged so that our team can start work at the agreed time. You must ensure that there is suitable access to the area to be cleaned, that valuables are removed or secured, and that furniture, fragile items, and personal belongings are protected or moved where necessary. We may ask you to provide electricity, water, and reasonable working space. If the carpet cleaning area is not ready or access is delayed, additional charges may apply if our attendance is wasted or extended.
You are responsible for telling us about any pre-existing damage, delicate materials, hidden defects, or special risks before cleaning begins. This includes loose seams, worn pile, colour instability, underfloor heating, damp, fragile backing, or prior treatment with unknown products. We will take reasonable care, but we cannot guarantee against changes in appearance where the item was already weakened or unsuitable for wet cleaning. We may refuse to clean items that appear unsafe, contaminated, or likely to be damaged by the requested method.
The customer should also ensure that children, pets, and vulnerable persons are kept safe and away from active work areas. Our staff may use hoses, cleaning solutions, and equipment that create slip hazards or temporary inconvenience. We ask that the room be left as clear as practicable before we arrive. Where moving furniture is included, it will usually be limited to standard movable items and may exclude heavy, fragile, fixed, or assembled items unless expressly agreed.
We use professional-grade methods intended to achieve effective cleaning while protecting the condition of the carpet or fabric. Nevertheless, cleaning results can vary depending on fibre type, age, wear, staining, previous treatment, and environmental conditions. We do not guarantee complete stain removal or full restoration of appearance, particularly where marks have set, faded, been treated previously, or are caused by permanent chemical change rather than removable soil. Some odours, water marks, or traffic patterns may improve but not disappear entirely.
Our liability is limited to direct loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We will not be liable for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, or disruption to business operations, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
If damage is caused by us, you must notify us as soon as reasonably possible and provide a fair opportunity to inspect the affected item before repair, cleaning, or disposal. We may choose to repair, re-clean, replace, or compensate for the affected area at our discretion, subject to legal requirements and the circumstances of the case. Our liability in any event will not exceed the total amount paid or payable for the specific service giving rise to the claim, except where the law requires otherwise.
Waste water, used cleaning solution, removed debris, extracted soil, and any packaging or disposable materials generated during the job will be handled in accordance with applicable UK waste and environmental requirements. We will take reasonable steps to minimise waste and prevent pollution. You must not ask us to dispose of controlled waste, hazardous substances, needles, bodily fluids, asbestos, or other prohibited materials unless we have expressly agreed in writing and are legally able to handle them. Additional charges may apply for specialist disposal.
If the service produces contaminated waste or waste water requiring special handling, you must inform us beforehand. We may refuse to proceed if the material is unsafe, illegal, or beyond our permitted scope. Any detergents or treatment products left on site remain our property unless supplied for your use as part of an agreed package. We will not be responsible for waste already present in the property before our arrival, including household rubbish or items not generated by our work.
Customers are responsible for ensuring that their premises and contents comply with applicable environmental, health, and safety obligations. This includes the proper storage of cleaning chemicals, appropriate ventilation where needed, and the lawful disposal of unrelated waste. We may stop work if we believe continuing would breach law, create a hazard, or expose our staff to unacceptable risk. In such cases, any payment due for work already carried out will remain payable.
Any complaint about the service should be raised promptly and in good faith so that we have a fair chance to investigate and, where appropriate, put matters right. We may request photographs, access for inspection, or additional information. Remedies may include a re-clean, partial refund, or other reasonable solution depending on the issue and the legal position. No complaint made after an unreasonable delay will affect our ability to assess the condition of the carpet or fabric at the time of service.
We may update these Terms and Conditions from time to time. The version in force at the time of booking will usually apply to that booking, unless a later change is required by law or agreed by both parties. Any variation to these terms must be confirmed by us in writing to be effective. If we choose not to enforce any part of these terms on one occasion, that does not mean we waive the right to enforce it later.
These terms, any booking confirmation, and any written quotation together form the agreement between you and Yeading Carpet Cleaners for the relevant service. You should keep copies for your records. If any inconsistency arises between a quotation and these terms, the quotation will take priority only to the extent of the specific inconsistency and only for that booking. All other provisions remain in effect.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. If you are acting as a consumer, you may have rights to seek advice or bring a claim under applicable UK law. Nothing in this section removes or restricts those rights.
The customer acknowledges that the service is provided on the basis of the information supplied at the time of booking and the condition of the property on arrival. Yeading carpet cleaners, carpet cleaning services, and related cleaning work are all subject to these same core rules unless a specific written agreement states otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms.
Important: If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking. Where clarification is needed, it should be requested before the service date so that expectations are clear and the arrangement can proceed smoothly.
